Help with Forest Metrix.

Trouble signing in

Use the same username or email and password everywhere: the app, the Office pages and the account page share one login. If you forgot your password, tap “Forgot password?” on the sign-in screen and follow the link in the email.

A message that the login is already in use means the same account is signed in on another device. Continuing signs the other one out.

“No active license” on this device

The app checks that the account is active and that you hold one of its seats. The most common cause is a seat that was reassigned to someone else, which your account admin can see on the account page. Work already saved on the device is not lost, and syncing resumes once a seat is restored.

Adding or removing people

People and seats are managed on your account page at account.forestmetrix.com, not in the app. Add someone by email, then give them a seat. Removing someone releases their seat for someone else; their synced projects stay with the account.

Deleting your account

You can request deletion from inside the app, and we confirm by email before anything is removed. See the steps →